Privacy Policy

Last Updated: December 2024

1. Introduction

Specialcreativeo ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using our website, you agree to the collection and use of information in accordance with this policy. We respect your privacy and are committed to protecting your personal data.

2. Information We Collect

We may collect information that you provide directly to us, including:

• Name and contact information (email address, phone number, mailing address)
• Payment information (processed through secure third-party payment processors)
• Order history and preferences
• Communications with us, including customer service inquiries
• Workshop registration information
• Custom order specifications and requirements

We also automatically collect certain information when you visit our website, such as your IP address, browser type, device information, and usage patterns through cookies and similar technologies.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders and custom requests
• Communicate with you about your orders, inquiries, and workshop registrations
• Send you marketing communications (with your explicit consent)
• Improve our website, products, and services
• Analyze website usage and trends
• Prevent fraud and ensure security
• Comply with legal obligations and enforce our terms
• Provide customer support and respond to inquiries

4. Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our website and conducting our business (hosting, payment processing, shipping)
• Payment processors to complete transactions securely
• Shipping carriers to deliver your orders
• Legal authorities when required by law or to protect our rights
• Business partners with your consent for joint offerings

All third parties are required to maintain the confidentiality of your information and are prohibited from using it for any purpose other than providing services to us.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission
• Secure storage of personal information
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

• Access your personal information and request a copy
• Correct inaccurate or incomplete information
• Request deletion of your information (subject to legal obligations)
• Opt-out of marketing communications at any time
• Object to processing of your personal information
• Request restriction of processing in certain circumstances
• Data portability - receive your data in a structured format

To exercise these rights, please contact us using the information provided in the Contact Us section below.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyze usage, and assist with marketing efforts. Cookies are small data files stored on your device.

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website. For more detailed information, please see our Cookie Policy.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Order information is typically retained for at least 7 years for accounting and legal purposes. Marketing consent information is retained until you withdraw consent.

9. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure your information is protected in accordance with this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: info@specialcreativeo.cv

Website: Contact Page

We will respond to your inquiry within 30 days of receipt.